Can the U.S. Army Reserve Pay Soldiers Correctly?
2.) Diagram the Forward Compatible Payroll business process for paying Army reservists. How should this process be improved?
It was supposed to proved a temporary solution until a more complete systems solution could be implemented. It provided more automation for the change in pay that occurred when Army reservists were called to active duty. The pay administrator could use a web browser to review the orders in the system and then access and update the files in the personnel database without any duplicate entries occurring. The system still required a unit commander to approve and sign a hard copy of a mobilization order before the data was transferred to the payroll system so that soldiers could get payed. The problem was still do to human error that caused a lag in information to be updated and the update also was very slow because pay was constantly changing for these soldiers which added more complexity to the system. To improve the system more it will be important to make it even more automatic by getting rid of the need for manual approvals and limit the data entry so it only needs to happen once. Also add a way to check to make sure the data is entered correctly the first time to prevent errors.
3.) Describe the role of end users and technical specialists in analyzing the problem and developing a solution.
The end users are the pay administrators who enter the data and the commanders who approve the pay decisions as well as the soldiers who rely on these systems to get paid correctly. End users can analyze the process to see what parts are redundant or could be eliminated or streamlined to make it more efficient to reduce error and save on time. The technical specialists are the programmers and consultants that will be able to recommend, design and implement the right kind of information system that will solve the problems identified by the end users of the current system.
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